Protocol for Safe Deliveries, Installation, and Service

Ensuring Your Safety

We want to ensure the health and safety of your employees and our team during this time of COVID-19. We are closely monitoring the situation and following federal, state and local guidelines to protect our customers. 

We will work within your company’s guidelines for COVID-19 visits and our staff will arrange an appropriate time to ensure minimal exposure to others. If we can offer remote assistance, we will arrange a call when it is convenient for you. Below are our protocols to ensure safety.  


Personal Protective Equipment (PPE) Protocols

  • Face masks will be worn (disposable or reusable cloth) 
  • Gloves will be worn before, during, and after a visit 
  • Hand sanitizer is available for every employee 
  • Sanitizing wipes will be used on equipment 

Protocols for Delivery, Installation, and Service Calls: 

  • Delivery, installation, and service staff will have their temperature taken each day 
  • Gloves and masks will be worn before entering buildings and during the visit 
  • Social distancing will be practiced 
  • All equipment will be wiped down with sanitizing wipes per manufacturer’s instructions before and after 
  • Gloves will be discarded after leaving a location 
  • Hands will be washed before and after a call and throughout the day 
  • No hand shaking 
  • Staff will not report to work if they have any COVID-19 symptoms 

Networking Protocols

  • Networking devices will be done remotely when possible. 
  • Onsite networking will follow the protocols above to install and share print drivers. To reduce exposure, customer workstations will not be touched, but we will guide them through installation. 

Training Protocols

  • Training will be done remotely through virtual conferencing. 
  • If onsite training is needed, trainers will follow the protocol listed above.   

Outsourced Printing Services Protocols

In addition to the above protocols, our Outsourced Printing Services will be practicing the below safety measures.

  • Perform multiple daily environmental cleanings:
    Routinely clean all frequently touched surfaces in the workplace, such as workstations, countertops, doors and doorknobs at least twice per day.
  • Use the cleaning agents that are usually used in these areas and follow the directions on the label.
    Proper/Safe Printing/Bindery Equipment Cleaning
    Sanitize high traffic areas on printing/bindery equipment.
  • No outside Vendor visits and limit outside deliveries to restricted areas

Customer Support

Our customer support services can troubleshoot many problems remotely.
We now offer three convenient ways to solve most issues.

We are here for you during this trying time. Let us provide the tools you need to keep your business running as efficiently as possible. We are all in this together!